Security Built Into Every Layer.
From the infrastructure we run on to the code we ship, security is a first-class requirement — not an afterthought.
Cloud Infrastructure
Hosted on AWS with Multi-AZ deployment across us-east-1 (primary) and us-west-2 (disaster recovery). ECS Fargate for compute, RDS Multi-AZ for databases, and S3 Cross-Region Replication for object storage.
Encryption Everywhere
All data encrypted in transit with TLS 1.2+ and at rest with AES-256 via AWS KMS. Customer data is logically isolated with per-tenant encryption key management.
Monitoring & Incident Response
Continuous monitoring via Datadog APM, CSPM, and synthetic tests. CloudTrail audit logging retained for 36 months. Defined incident response SLAs: P1 acknowledgement within 1 hour.
Secure Development (SDLC)
Every code change passes automated SAST, secrets detection, SCA, and container scanning via Datadog before reaching production. Mandatory peer code review and staging validation on every PR.
Access Control
Role-based access control (RBAC) with least-privilege enforcement. MFA required for all privileged accounts. Quarterly access reviews and immediate de-provisioning upon offboarding.
Business Continuity & DR
RTO of 4 hours and RPO of 1 hour. Automated daily backups with 30-day retention. Disaster recovery runbooks tested annually. 99.9% uptime SLA for production services.
Certifications & Frameworks
We align with the frameworks that matter most to clinical laboratories and healthcare organizations.
SOC 2 Type II
Audit in progress covering Security, Availability, and Confidentiality trust service criteria. Report expected Q3 2026.
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Audit in Progress
GDPR
Data Processing Addendum (DPA) available. Data subject rights honored within statutory timeframes. Privacy-by-design throughout the platform.
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Ready
CCPA / CPRA
California consumer privacy rights fully supported. Data subject deletion and opt-out requests honored within 30 days.
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Ready
ISO/IEC 27001
Information security management controls aligned with ISO 27001 Annex A. Formal certification planned following SOC 2 audit completion.
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Ready
Empowering teams with trusted experiences
Security Disclosures
Privacy & Erasure Requests
Platform Status
DPA Requests
Request Compliance Documentation
Enterprise buyers and procurement teams can request access to our compliance document library. Our security team responds within 1 business day.
- Certain documents require a signed mutual NDA before access is granted.
- For urgent inquiries :[email protected]